County annual report · FIPS 37129
2024 New Hanover County, NC Power Outage Report
In 2024, customers in New Hanover County, NC went without power for an average of 71.7 hours, a total of 182K customer-hours (North Carolina average 66.1 hours). That ranks 23rd worst of 94 North Carolina counties and 139th of 2,990 nationally.
Compared with NC, the US and 2023
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 16, 2024 08:30 | September 18, 2024 05:15 | 1d 20h | 3,645 | 19K |
| 2 | January 9, 2024 11:45 | January 10, 2024 10:00 | 22h 15m | 2,935 | 8,308 |
| 3 | July 18, 2024 00:45 | July 18, 2024 09:00 | 8h 15m | 2,518 | 1,536 |
| 4 | September 6, 2024 11:30 | September 6, 2024 23:45 | 12h 15m | 2,136 | 2,531 |
| 5 | November 24, 2024 06:15 | November 24, 2024 18:45 | 12h 30m | 2,019 | 11K |
| 6 | November 3, 2024 23:45 | November 4, 2024 02:00 | 2h 15m | 1,887 | 947 |
| 7 | August 6, 2024 13:15 | August 10, 2024 21:45 | 4d 8h | 1,873 | 16K |
| 8 | June 27, 2024 01:15 | June 27, 2024 08:45 | 7h 30m | 1,812 | 3,176 |
| 9 | September 11, 2024 03:00 | September 11, 2024 04:30 | 1h 30m | 1,648 | 488 |
| 10 | August 26, 2024 21:45 | August 27, 2024 07:15 | 9h 30m | 1,577 | 481 |
Outage episodes by size in 2024: 129 reached 100+ customers, 14 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/new-hanover-county