County annual report · FIPS 37129
2018 New Hanover County, NC Power Outage Report
In 2018, customers in New Hanover County, NC went without power for an average of 4650.0 hours, a total of 11.8M customer-hours (North Carolina average 55.2 hours). That ranks 2nd worst of 94 North Carolina counties and 4th of 2,798 nationally.
Compared with NC, the US and 2017
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2018
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 13, 2018 13:15 | September 14, 2018 21:45 | 1d 8h | 114,738 | 1.3M |
| 2 | September 15, 2018 04:00 | October 2, 2018 04:15 | 17d | 113,609 | 10.2M |
| 3 | November 23, 2018 09:00 | November 23, 2018 10:15 | 1h 15m | 7,709 | 6,935 |
| 4 | August 15, 2018 11:45 | August 15, 2018 16:45 | 5h | 5,686 | 2,867 |
| 5 | June 6, 2018 12:15 | June 6, 2018 20:15 | 8h | 4,736 | 2,188 |
| 6 | October 10, 2018 09:30 | October 14, 2018 23:15 | 4d 13h | 4,583 | 53K |
| 7 | March 2, 2018 14:30 | March 3, 2018 01:45 | 11h 15m | 4,443 | 4,978 |
| 8 | August 23, 2018 10:15 | August 23, 2018 20:30 | 10h 15m | 3,890 | 3,008 |
| 9 | April 11, 2018 11:15 | April 11, 2018 23:30 | 12h 15m | 3,656 | 2,187 |
| 10 | October 19, 2018 22:30 | October 20, 2018 05:15 | 6h 45m | 3,422 | 1,952 |
Outage episodes by size in 2018: 138 reached 100+ customers, 30 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2018, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2018 | 43.0 hrs | 2.71 | 2.6 hrs | 1.33 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 82% of North Carolina's customers in 2018; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2018, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2018/north-carolina/new-hanover-county