County annual report · FIPS 37129
2017 New Hanover County, NC Power Outage Report
In 2017, customers in New Hanover County, NC went without power for an average of 73.2 hours, a total of 186K customer-hours (North Carolina average 10.0 hours). That ranks 5th worst of 94 North Carolina counties and 28th of 2,786 nationally.
Compared with NC, the US and 2016
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2017
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | May 26, 2017 19:15 | May 27, 2017 01:30 | 6h 15m | 6,562 | 4,794 |
| 2 | February 20, 2017 00:30 | February 20, 2017 01:30 | 1h | 6,483 | 6,482 |
| 3 | May 23, 2017 18:00 | May 24, 2017 01:30 | 7h 30m | 3,454 | 6,588 |
| 4 | January 24, 2017 15:15 | January 24, 2017 22:00 | 6h 45m | 3,154 | 5,037 |
| 5 | February 17, 2017 14:00 | February 17, 2017 23:30 | 9h 30m | 2,814 | 2,355 |
| 6 | September 11, 2017 08:30 | September 13, 2017 01:00 | 1d 16h | 2,783 | 11K |
| 7 | September 4, 2017 16:45 | September 4, 2017 22:30 | 5h 45m | 2,310 | 5,421 |
| 8 | October 16, 2017 12:45 | October 17, 2017 04:45 | 16h | 2,220 | 1,521 |
| 9 | January 21, 2017 00:30 | January 21, 2017 13:15 | 12h 45m | 2,175 | 2,922 |
| 10 | April 19, 2017 14:45 | April 19, 2017 16:15 | 1h 30m | 2,055 | 1,055 |
Outage episodes by size in 2017: 145 reached 100+ customers, 20 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2017, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2017 | 3.2 hrs | 1.52 | 2.7 hrs | 1.47 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2017; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2017, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2017/north-carolina/new-hanover-county