County annual report · FIPS 37129
2025 New Hanover County, NC Power Outage Report
In 2025, customers in New Hanover County, NC went without power for an average of 57.7 hours, a total of 147K customer-hours (North Carolina average 9.8 hours). That ranks 8th worst of 94 North Carolina counties and 64th of 3,000 nationally.
Compared with NC, the US and 2024
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2025
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | July 10, 2025 11:30 | July 10, 2025 21:45 | 10h 15m | 4,005 | 5,070 |
| 2 | December 3, 2025 13:30 | December 4, 2025 00:15 | 10h 45m | 3,847 | 4,298 |
| 3 | August 29, 2025 19:15 | August 29, 2025 22:15 | 3h | 2,422 | 3,780 |
| 4 | January 31, 2025 19:30 | February 1, 2025 05:15 | 9h 45m | 2,115 | 674 |
| 5 | February 27, 2025 02:30 | February 27, 2025 08:45 | 6h 15m | 2,068 | 1,210 |
| 6 | July 23, 2025 15:00 | July 24, 2025 01:45 | 10h 45m | 2,015 | 3,537 |
| 7 | October 27, 2025 17:45 | October 28, 2025 03:45 | 10h | 1,963 | 6,594 |
| 8 | December 16, 2025 12:15 | December 17, 2025 02:30 | 14h 15m | 1,948 | 2,283 |
| 9 | February 21, 2025 13:00 | February 21, 2025 18:45 | 5h 45m | 1,834 | 2,773 |
| 10 | January 16, 2025 11:15 | January 17, 2025 01:45 | 14h 30m | 1,754 | 6,205 |
Outage episodes by size in 2025: 125 reached 100+ customers, 20 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2025, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2025; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2025, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2025/north-carolina/new-hanover-county