County annual report · FIPS 37129
2023 New Hanover County, NC Power Outage Report
In 2023, customers in New Hanover County, NC went without power for an average of 118.9 hours, a total of 303K customer-hours (North Carolina average 12.6 hours). That ranks 4th worst of 94 North Carolina counties and 18th of 2,977 nationally.
Compared with NC, the US and 2022
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2023
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | August 10, 2023 08:45 | August 11, 2023 01:30 | 16h 45m | 9,251 | 12K |
| 2 | September 13, 2023 11:30 | September 13, 2023 20:15 | 8h 45m | 5,884 | 6,488 |
| 3 | August 30, 2023 11:15 | September 1, 2023 05:00 | 1d 17h | 5,491 | 38K |
| 4 | September 22, 2023 13:30 | September 23, 2023 21:30 | 1d 8h | 3,487 | 39K |
| 5 | January 4, 2023 13:30 | January 5, 2023 01:45 | 12h 15m | 3,347 | 3,743 |
| 6 | December 17, 2023 16:15 | December 18, 2023 08:45 | 16h 30m | 3,185 | 12K |
| 7 | November 11, 2023 17:45 | November 12, 2023 04:45 | 11h | 3,137 | 11K |
| 8 | September 6, 2023 11:45 | September 7, 2023 00:15 | 12h 30m | 2,824 | 8,582 |
| 9 | July 20, 2023 01:45 | July 20, 2023 21:45 | 20h | 2,792 | 3,647 |
| 10 | July 26, 2023 10:45 | July 26, 2023 21:45 | 11h | 2,377 | 4,053 |
Outage episodes by size in 2023: 184 reached 100+ customers, 33 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2023, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2023 | 3.7 hrs | 1.47 | 2.4 hrs | 1.22 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2023; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2023, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2023/north-carolina/new-hanover-county