County annual report · FIPS 37129
2016 New Hanover County, NC Power Outage Report
In 2016, customers in New Hanover County, NC went without power for an average of 676.4 hours, a total of 1.7M customer-hours (North Carolina average 30.5 hours). That ranks 2nd worst of 93 North Carolina counties and 4th of 2,391 nationally.
Compared with NC, the US and 2015
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2016
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | October 8, 2016 22:30 | October 14, 2016 01:00 | 5d 2h | 47,694 | 1.5M |
| 2 | October 8, 2016 06:15 | October 8, 2016 17:45 | 11h 30m | 14,062 | 55K |
| 3 | July 19, 2016 06:30 | July 20, 2016 08:15 | 1d 1h | 8,227 | 6,627 |
| 4 | June 18, 2016 10:45 | June 19, 2016 01:00 | 14h 15m | 7,915 | 6,188 |
| 5 | August 5, 2016 06:30 | August 6, 2016 01:15 | 18h 45m | 3,189 | 2,455 |
| 6 | August 18, 2016 12:00 | August 19, 2016 04:00 | 16h | 2,943 | 2,438 |
| 7 | June 12, 2016 21:15 | June 13, 2016 10:15 | 13h | 2,871 | 2,903 |
| 8 | May 9, 2016 11:30 | May 9, 2016 13:00 | 1h 30m | 2,815 | 2,816 |
| 9 | July 11, 2016 19:15 | July 12, 2016 02:30 | 7h 15m | 2,692 | 2,241 |
| 10 | June 15, 2016 18:30 | June 16, 2016 02:30 | 8h | 2,269 | 6,108 |
Outage episodes by size in 2016: 158 reached 100+ customers, 41 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2016, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2016 | 63.5 hrs | 3.55 | 3.0 hrs | 1.63 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2016; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2016, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2016/north-carolina/new-hanover-county