County annual report · FIPS 37129
2022 New Hanover County, NC Power Outage Report
In 2022, customers in New Hanover County, NC went without power for an average of 130.1 hours, a total of 331K customer-hours (North Carolina average 21.3 hours). That ranks 7th worst of 94 North Carolina counties and 17th of 2,976 nationally.
Compared with NC, the US and 2021
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2022
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | August 24, 2022 12:00 | August 25, 2022 03:45 | 15h 45m | 17,906 | 53K |
| 2 | March 12, 2022 13:00 | March 13, 2022 09:30 | 20h 30m | 9,804 | 31K |
| 3 | October 13, 2022 07:30 | October 14, 2022 02:00 | 18h 30m | 7,390 | 14K |
| 4 | January 3, 2022 10:15 | January 4, 2022 00:15 | 14h | 5,106 | 12K |
| 5 | September 30, 2022 04:30 | October 2, 2022 04:15 | 1d 23h | 5,079 | 39K |
| 6 | November 10, 2022 11:30 | November 11, 2022 02:45 | 15h 15m | 3,830 | 1,144 |
| 7 | October 2, 2022 09:15 | October 2, 2022 23:15 | 14h | 3,632 | 9,769 |
| 8 | June 3, 2022 20:15 | June 5, 2022 03:15 | 1d 7h | 3,078 | 5,784 |
| 9 | March 16, 2022 12:45 | March 16, 2022 21:30 | 8h 45m | 3,048 | 5,077 |
| 10 | December 24, 2022 12:00 | December 25, 2022 06:15 | 18h 15m | 2,214 | 15K |
Outage episodes by size in 2022: 130 reached 100+ customers, 33 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2022, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2022 | 9.8 hrs | 2.35 | 2.2 hrs | 1.26 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 92% of North Carolina's customers in 2022; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2022, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2022/north-carolina/new-hanover-county