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MassOutage is useful for a fast, cross-utility picture. It is not a system of record. Use this page to decide what to rely on it for, and where to confirm.
| Source | What it provides | How to get access |
|---|---|---|
| DOE EAGLE-I | DOE's national outage situational-awareness platform: county-level customers out at 15-minute resolution, plus fuel and grid infrastructure layers. | State, local, tribal and territorial (SLTT) emergency managers request an account with "New User?" on the EAGLE-I sign-in page. |
| DOE/ORNL ODIN | Near-real-time outage data reported directly by participating utilities under a DOE/ORNL program. | Public outage views on the ODIN site; the reporting utilities are listed there. |
| Utility emergency management liaisons (ESF-12) | The authoritative restoration status, priorities and ETRs come from the utility itself. ESF-12 (Energy) coordinates utility restoration information during activations. | Through your EOC's ESF-12 desk or each utility's designated emergency management / municipal liaison. |
| NJ Office of Emergency Management (NJOEM) | State emergency management coordination, county OEM contacts and official situation reporting in New Jersey. | Through your county OEM coordinator and the NJOEM regional structure. |
| NJ BPU: reliability & major-event reporting | NJ electric distribution companies report major events to the Board of Public Utilities under N.J.A.C. 14:5-8.9 (at least 10% of customers in an operating area out), and file reliability reports. | BPU Division of Reliability & Security; utility major-event reports are filed with the Board. |
| HHS emPOWER | Counts of Medicare beneficiaries who rely on electricity-dependent medical equipment. The public map is de-identified and aggregate. | Identifiable, individual-level data is released to public health authorities through state and local health departments. |
| FEMA Community Lifelines: Energy | The framework for assessing and reporting the Energy (power grid, fuel) lifeline status during incidents. | Public guidance and toolkit on FEMA.gov; lifeline status is reported through your EOC. |
| National Weather Service alerts | Official watches, warnings and advisories that drive outage risk. | Public at weather.gov; IDSS briefings via your NWS Weather Forecast Office. |
The utility’s own map is the primary source for its customers’ status and ETRs.