County annual report · FIPS 37129
2021 New Hanover County, NC Power Outage Report
In 2021, customers in New Hanover County, NC went without power for an average of 57.5 hours, a total of 146K customer-hours (North Carolina average 10.3 hours). That ranks 9th worst of 94 North Carolina counties and 151st of 2,974 nationally.
Compared with NC, the US and 2020
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2021
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | May 16, 2021 18:15 | May 16, 2021 20:00 | 1h 45m | 3,502 | 3,520 |
| 2 | February 12, 2021 14:45 | February 12, 2021 21:00 | 6h 15m | 3,414 | 3,054 |
| 3 | July 13, 2021 12:15 | July 13, 2021 19:30 | 7h 15m | 3,231 | 3,721 |
| 4 | April 20, 2021 14:30 | April 20, 2021 21:45 | 7h 15m | 3,137 | 804 |
| 5 | August 16, 2021 12:00 | August 17, 2021 00:30 | 12h 30m | 2,937 | 5,186 |
| 6 | July 29, 2021 01:15 | July 29, 2021 07:15 | 6h | 2,775 | 3,877 |
| 7 | July 10, 2021 02:30 | July 10, 2021 21:15 | 18h 45m | 2,429 | 13K |
| 8 | October 27, 2021 12:15 | October 27, 2021 18:30 | 6h 15m | 2,409 | 1,987 |
| 9 | July 7, 2021 11:30 | July 7, 2021 22:15 | 10h 45m | 2,247 | 3,935 |
| 10 | August 1, 2021 18:45 | August 2, 2021 05:45 | 11h | 2,246 | 3,884 |
Outage episodes by size in 2021: 121 reached 100+ customers, 24 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2021, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2021 | 3.1 hrs | 1.39 | 2.4 hrs | 1.34 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 92% of North Carolina's customers in 2021; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2021, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2021/north-carolina/new-hanover-county