County annual report · FIPS 37129
2020 New Hanover County, NC Power Outage Report
In 2020, customers in New Hanover County, NC went without power for an average of 765.6 hours, a total of 1.9M customer-hours (North Carolina average 20.3 hours). That ranks 2nd worst of 94 North Carolina counties and 5th of 3,019 nationally.
Compared with NC, the US and 2019
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2020
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | August 3, 2020 20:00 | August 7, 2020 10:00 | 3d 14h | 92,710 | 1.7M |
| 2 | December 14, 2020 17:30 | December 14, 2020 22:45 | 5h 15m | 26,039 | 20K |
| 3 | June 22, 2020 12:45 | June 23, 2020 07:45 | 19h | 25,506 | 6,598 |
| 4 | July 28, 2020 15:00 | July 29, 2020 00:30 | 9h 30m | 11,524 | 13K |
| 5 | April 23, 2020 21:45 | April 24, 2020 22:15 | 1d | 7,055 | 22K |
| 6 | February 7, 2020 05:45 | February 8, 2020 03:30 | 21h 45m | 4,820 | 22K |
| 7 | May 12, 2020 09:45 | May 12, 2020 21:15 | 11h 30m | 4,422 | 3,660 |
| 8 | September 4, 2020 23:30 | September 5, 2020 04:30 | 5h | 3,612 | 11K |
| 9 | November 11, 2020 13:15 | November 11, 2020 19:00 | 5h 45m | 3,439 | 1,853 |
| 10 | December 25, 2020 04:00 | December 25, 2020 17:00 | 13h | 3,411 | 5,875 |
Outage episodes by size in 2020: 152 reached 100+ customers, 44 reached 1,000+ customers, 4 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2020, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2020 | 5.2 hrs | 1.81 | 2.3 hrs | 1.37 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 91% of North Carolina's customers in 2020; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2020, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2020/north-carolina/new-hanover-county