County annual report · FIPS 37129
2019 New Hanover County, NC Power Outage Report
In 2019, customers in New Hanover County, NC went without power for an average of 229.1 hours, a total of 583K customer-hours (North Carolina average 12.9 hours). That ranks 3rd worst of 94 North Carolina counties and 10th of 2,945 nationally.
Compared with NC, the US and 2018
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in New Hanover County, 2019
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 5, 2019 09:45 | September 8, 2019 06:15 | 2d 20h | 24,660 | 337K |
| 2 | December 19, 2019 13:30 | December 19, 2019 19:00 | 5h 30m | 18,423 | 4,716 |
| 3 | December 14, 2019 17:45 | December 15, 2019 05:30 | 11h 45m | 8,609 | 20K |
| 4 | January 30, 2019 13:45 | January 31, 2019 06:15 | 16h 30m | 7,292 | 13K |
| 5 | May 14, 2019 12:45 | May 15, 2019 00:15 | 11h 30m | 4,807 | 4,730 |
| 6 | October 6, 2019 00:15 | October 6, 2019 02:15 | 2h | 4,693 | 4,017 |
| 7 | March 13, 2019 14:45 | March 14, 2019 00:00 | 9h 15m | 4,245 | 1,152 |
| 8 | January 24, 2019 10:15 | January 24, 2019 22:45 | 12h 30m | 4,089 | 6,619 |
| 9 | July 3, 2019 12:45 | July 4, 2019 14:15 | 1d 1h | 3,855 | 15K |
| 10 | June 2, 2019 13:45 | June 3, 2019 05:30 | 15h 45m | 2,963 | 7,657 |
Outage episodes by size in 2019: 132 reached 100+ customers, 38 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Hanover County reported on EIA Form 861 for 2019, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2018 | 43.0 hrs | 2.71 | 2.6 hrs | 1.33 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 90% of North Carolina's customers in 2019; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,544 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Hanover County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Hanover County, NC annual power outage report, 2019, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2019/north-carolina/new-hanover-county