County annual report · FIPS 37099
2024 Jackson County, NC Power Outage Report
In 2024, customers in Jackson County, NC went without power for an average of - hours, a total of 1.5M customer-hours (North Carolina average 66.1 hours).
Compared with NC, the US and 2023
No loaded years to plot yet.
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jackson County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 25, 2024 23:30 | October 16, 2024 02:30 | 20d 3h | 22,087 | 1.2M |
| 2 | May 9, 2024 04:30 | May 11, 2024 07:30 | 2d 3h | 11,418 | 99K |
| 3 | August 16, 2024 22:15 | August 17, 2024 07:15 | 9h | 3,106 | 6,161 |
| 4 | July 30, 2024 22:45 | July 31, 2024 21:45 | 23h | 2,347 | 13K |
| 5 | March 6, 2024 21:30 | March 7, 2024 00:15 | 2h 45m | 2,269 | 5,106 |
| 6 | December 11, 2024 09:15 | December 12, 2024 02:00 | 16h 45m | 2,021 | 9,484 |
| 7 | December 28, 2024 08:00 | December 30, 2024 05:45 | 1d 21h | 1,916 | 6,074 |
| 8 | November 7, 2024 21:30 | November 8, 2024 06:00 | 8h 30m | 1,734 | 1,360 |
| 9 | August 6, 2024 13:30 | August 7, 2024 00:00 | 10h 30m | 1,704 | 1,580 |
| 10 | July 8, 2024 13:15 | July 8, 2024 23:00 | 9h 45m | 1,689 | 3,496 |
Outage episodes by size in 2024: 107 reached 100+ customers, 17 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jackson County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Duke Energy Carolinas, LLC | 2024 | 78.6 hrs | 2.50 | 2.9 hrs | 1.26 |
| Haywood Electric Member Corp | 2024 | 160.2 hrs | 6.66 | 9.4 hrs | 3.60 |
| Duke Energy | - | - | - | - | - |
| City of Highlands - (NC) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ modeled customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jackson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jackson County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/jackson-county