County annual report · FIPS 37099
2023 Jackson County, NC Power Outage Report
In 2023, customers in Jackson County, NC went without power for an average of - hours, a total of 264K customer-hours (North Carolina average 12.6 hours).
Compared with NC, the US and 2022
No loaded years to plot yet.
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jackson County, 2023
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | April 7, 2023 13:00 | April 7, 2023 22:30 | 9h 30m | 8,626 | 30K |
| 2 | August 14, 2023 21:15 | August 15, 2023 21:00 | 23h 45m | 6,186 | 5,651 |
| 3 | March 1, 2023 22:30 | March 5, 2023 22:00 | 3d 23h | 5,592 | 51K |
| 4 | April 1, 2023 09:00 | April 4, 2023 03:30 | 2d 18h | 4,611 | 41K |
| 5 | June 1, 2023 12:15 | June 1, 2023 23:00 | 10h 45m | 3,221 | 897 |
| 6 | July 24, 2023 13:45 | July 24, 2023 19:45 | 6h | 2,058 | 6,840 |
| 7 | July 29, 2023 22:15 | July 30, 2023 15:00 | 16h 45m | 1,801 | 14K |
| 8 | July 19, 2023 12:15 | July 19, 2023 22:15 | 10h | 1,717 | 769 |
| 9 | January 9, 2023 14:30 | January 9, 2023 19:30 | 5h | 1,482 | 1,885 |
| 10 | August 30, 2023 12:00 | August 31, 2023 04:00 | 16h | 1,477 | 7,718 |
Outage episodes by size in 2023: 88 reached 100+ customers, 23 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jackson County reported on EIA Form 861 for 2023, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2023 | 3.7 hrs | 1.47 | 2.4 hrs | 1.22 |
| Duke Energy Carolinas, LLC | 2023 | 5.0 hrs | 1.68 | 3.3 hrs | 1.52 |
| Haywood Electric Member Corp | 2023 | 10.6 hrs | 3.75 | 8.1 hrs | 3.15 |
| Duke Energy | - | - | - | - | - |
| City of Highlands - (NC) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2023; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ modeled customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jackson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jackson County, NC annual power outage report, 2023, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2023/north-carolina/jackson-county