County annual report · FIPS 37099
2025 Jackson County, NC Power Outage Report
In 2025, customers in Jackson County, NC went without power for an average of - hours, a total of 287K customer-hours (North Carolina average 9.8 hours).
Compared with NC, the US and 2024
No loaded years to plot yet.
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jackson County, 2025
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | July 20, 2025 06:15 | July 20, 2025 07:30 | 1h 15m | 13,331 | 3,334 |
| 2 | March 15, 2025 20:15 | March 18, 2025 01:45 | 2d 5h | 8,904 | 67K |
| 3 | July 16, 2025 06:00 | July 16, 2025 23:00 | 17h | 2,139 | 2,170 |
| 4 | March 5, 2025 00:45 | March 6, 2025 11:45 | 1d 11h | 1,995 | 10K |
| 5 | January 16, 2025 14:15 | January 17, 2025 00:45 | 10h 30m | 1,951 | 1,442 |
| 6 | August 19, 2025 18:45 | August 20, 2025 00:15 | 5h 30m | 1,925 | 521 |
| 7 | June 4, 2025 13:00 | June 4, 2025 17:45 | 4h 45m | 1,789 | 1,431 |
| 8 | October 15, 2025 15:15 | October 15, 2025 20:45 | 5h 30m | 1,744 | 1,907 |
| 9 | June 12, 2025 16:00 | June 12, 2025 21:45 | 5h 45m | 1,730 | 3,294 |
| 10 | February 16, 2025 01:30 | February 17, 2025 10:30 | 1d 9h | 1,714 | 6,857 |
Outage episodes by size in 2025: 122 reached 100+ customers, 35 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jackson County reported on EIA Form 861 for 2025, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Duke Energy Carolinas, LLC | 2024 | 78.6 hrs | 2.50 | 2.9 hrs | 1.26 |
| Haywood Electric Member Corp | 2024 | 160.2 hrs | 6.66 | 9.4 hrs | 3.60 |
| Duke Energy | - | - | - | - | - |
| City of Highlands - (NC) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2025; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ modeled customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jackson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jackson County, NC annual power outage report, 2025, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2025/north-carolina/jackson-county