County annual report · FIPS 37099
2021 Jackson County, NC Power Outage Report
In 2021, customers in Jackson County, NC went without power for an average of - hours, a total of 172K customer-hours (North Carolina average 10.3 hours).
Compared with NC, the US and 2020
No loaded years to plot yet.
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jackson County, 2021
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | August 16, 2021 08:45 | August 19, 2021 03:00 | 2d 18h | 3,457 | 34K |
| 2 | October 10, 2021 06:45 | October 11, 2021 00:15 | 17h 30m | 2,212 | 15K |
| 3 | March 27, 2021 17:30 | March 28, 2021 03:45 | 10h 15m | 1,825 | 7,874 |
| 4 | November 30, 2021 16:00 | November 30, 2021 17:00 | 1h | 1,815 | 909 |
| 5 | January 13, 2021 12:45 | January 13, 2021 14:45 | 2h | 1,665 | 3,016 |
| 6 | August 31, 2021 11:45 | September 1, 2021 21:45 | 1d 10h | 1,614 | 15K |
| 7 | March 23, 2021 13:15 | March 23, 2021 17:00 | 3h 45m | 1,524 | 906 |
| 8 | March 15, 2021 14:30 | March 15, 2021 19:30 | 5h | 1,523 | 1,148 |
| 9 | April 14, 2021 13:30 | April 14, 2021 22:45 | 9h 15m | 1,523 | 4,198 |
| 10 | October 29, 2021 17:15 | October 29, 2021 18:15 | 1h | 1,103 | 887 |
Outage episodes by size in 2021: 72 reached 100+ customers, 13 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jackson County reported on EIA Form 861 for 2021, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2021 | 3.1 hrs | 1.39 | 2.4 hrs | 1.34 |
| Duke Energy Carolinas, LLC | 2021 | 3.5 hrs | 1.20 | 2.5 hrs | 1.10 |
| Haywood Electric Member Corp | 2021 | 9.8 hrs | 3.63 | 7.7 hrs | 3.25 |
| Duke Energy | - | - | - | - | - |
| City of Highlands - (NC) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 92% of North Carolina's customers in 2021; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ modeled customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jackson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jackson County, NC annual power outage report, 2021, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2021/north-carolina/jackson-county