County annual report · FIPS 37099
2020 Jackson County, NC Power Outage Report
In 2020, customers in Jackson County, NC went without power for an average of - hours, a total of 466K customer-hours (North Carolina average 20.3 hours).
Compared with NC, the US and 2019
No loaded years to plot yet.
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jackson County, 2020
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | July 4, 2020 01:45 | July 5, 2020 06:45 | 1d 5h | 16,133 | 94K |
| 2 | April 13, 2020 01:30 | April 15, 2020 21:15 | 2d 19h | 10,258 | 148K |
| 3 | May 24, 2020 15:30 | May 31, 2020 13:45 | 6d 22h | 5,591 | 4,137 |
| 4 | January 11, 2020 10:45 | January 13, 2020 22:30 | 2d 11h | 3,321 | 27K |
| 5 | October 29, 2020 05:45 | November 1, 2020 01:15 | 2d 19h | 3,022 | 51K |
| 6 | June 25, 2020 10:00 | June 25, 2020 19:15 | 9h 15m | 2,712 | 5,437 |
| 7 | May 18, 2020 15:00 | May 19, 2020 07:00 | 16h | 2,672 | 14K |
| 8 | April 25, 2020 23:45 | April 26, 2020 16:45 | 17h | 1,528 | 8,373 |
| 9 | April 28, 2020 15:15 | April 29, 2020 01:30 | 10h 15m | 1,506 | 4,403 |
| 10 | April 7, 2020 13:30 | April 7, 2020 15:15 | 1h 45m | 1,496 | 894 |
Outage episodes by size in 2020: 82 reached 100+ customers, 15 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jackson County reported on EIA Form 861 for 2020, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2020 | 5.2 hrs | 1.81 | 2.3 hrs | 1.37 |
| Duke Energy Carolinas, LLC | 2020 | 11.2 hrs | 1.71 | 3.1 hrs | 1.18 |
| Haywood Electric Member Corp | 2020 | 19.4 hrs | 5.16 | 7.4 hrs | 3.70 |
| Duke Energy | - | - | - | - | - |
| City of Highlands - (NC) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 91% of North Carolina's customers in 2020; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ modeled customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jackson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jackson County, NC annual power outage report, 2020, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2020/north-carolina/jackson-county