County annual report · FIPS 37103
2021 Jones County, NC Power Outage Report
In 2021, customers in Jones County, NC went without power for an average of 7.2 hours, a total of 16K customer-hours (North Carolina average 10.3 hours). That ranks 40th worst of 94 North Carolina counties and 1015th of 2,974 nationally.
Compared with NC, the US and 2020
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jones County, 2021
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | July 15, 2021 11:15 | July 15, 2021 12:15 | 1h | 1,665 | 1,663 |
| 2 | December 20, 2021 17:15 | December 20, 2021 20:15 | 3h | 1,548 | 3,483 |
| 3 | March 25, 2021 19:15 | March 25, 2021 20:00 | 45m | 1,532 | 1,149 |
| 4 | June 15, 2021 19:00 | June 16, 2021 02:00 | 7h | 830 | 1,510 |
| 5 | November 12, 2021 05:15 | November 12, 2021 08:30 | 3h 15m | 474 | 1,422 |
| 6 | November 7, 2021 03:15 | November 7, 2021 07:00 | 3h 45m | 466 | 1,402 |
| 7 | June 1, 2021 13:45 | June 1, 2021 14:15 | 30m | 293 | 74 |
| 8 | February 16, 2021 07:15 | February 16, 2021 10:30 | 3h 15m | 275 | 460 |
| 9 | October 4, 2021 22:00 | October 4, 2021 23:30 | 1h 30m | 260 | 389 |
| 10 | July 28, 2021 23:00 | July 29, 2021 04:45 | 5h 45m | 199 | 950 |
Outage episodes by size in 2021: 17 reached 100+ customers, 3 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jones County reported on EIA Form 861 for 2021, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2021 | 3.1 hrs | 1.39 | 2.4 hrs | 1.34 |
| Tri-County Elec Member Corp (NC) | 2018 | 51.3 hrs | 2.31 | - | - |
| City of New Bern - (NC) | 2021 | 1.8 hrs | 1.54 | 25 min | 0.35 |
| Duke Energy | - | - | - | - | - |
| Jones-Onslow Elec Member Corp | - | - | - | - | - |
| Carteret-Craven El Member Corp | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 92% of North Carolina's customers in 2021; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,265 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jones County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jones County, NC annual power outage report, 2021, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2021/north-carolina/jones-county