County annual report · FIPS 37103
2020 Jones County, NC Power Outage Report
In 2020, customers in Jones County, NC went without power for an average of 38.6 hours, a total of 88K customer-hours (North Carolina average 20.3 hours). That ranks 24th worst of 94 North Carolina counties and 210th of 3,019 nationally.
Compared with NC, the US and 2019
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Jones County, 2020
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | August 4, 2020 03:00 | August 5, 2020 21:45 | 1d 18h | 4,323 | 64K |
| 2 | September 19, 2020 16:15 | September 19, 2020 18:15 | 2h | 1,638 | 2,048 |
| 3 | July 6, 2020 04:00 | July 6, 2020 09:45 | 5h 45m | 1,633 | 5,368 |
| 4 | February 7, 2020 12:45 | February 8, 2020 03:30 | 14h 45m | 1,162 | 3,323 |
| 5 | July 28, 2020 10:45 | July 28, 2020 21:30 | 10h 45m | 891 | 286 |
| 6 | August 1, 2020 03:45 | August 1, 2020 05:30 | 1h 45m | 876 | 1,532 |
| 7 | April 13, 2020 12:15 | April 13, 2020 20:45 | 8h 30m | 556 | 1,972 |
| 8 | March 7, 2020 15:45 | March 7, 2020 18:00 | 2h 15m | 535 | 623 |
| 9 | August 10, 2020 22:00 | August 11, 2020 00:30 | 2h 30m | 524 | 135 |
| 10 | October 29, 2020 16:15 | October 29, 2020 22:30 | 6h 15m | 440 | 1,334 |
Outage episodes by size in 2020: 22 reached 100+ customers, 4 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Jones County reported on EIA Form 861 for 2020, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2020 | 5.2 hrs | 1.81 | 2.3 hrs | 1.37 |
| Tri-County Elec Member Corp (NC) | 2018 | 51.3 hrs | 2.31 | - | - |
| City of New Bern - (NC) | 2020 | 4.4 hrs | 1.60 | 24 min | 0.48 |
| Duke Energy | - | - | - | - | - |
| Jones-Onslow Elec Member Corp | - | - | - | - | - |
| Carteret-Craven El Member Corp | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 91% of North Carolina's customers in 2020; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,265 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Jones County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Jones County, NC annual power outage report, 2020, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2020/north-carolina/jones-county