County annual report · FIPS 36073
2024 Orleans County, NY Power Outage Report
In 2024, customers in Orleans County, NY went without power for an average of 5.4 hours, a total of 109K customer-hours (New York average 4.0 hours). That ranks 42nd worst of 62 New York counties and 1535th of 2,990 nationally.
Compared with NY, the US and 2023
Coverage line is EAGLE-I's share of New York customers tracked each year.
Biggest outages in Orleans County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | February 28, 2024 17:45 | March 1, 2024 01:30 | 1d 7h | 2,959 | 34K |
| 2 | January 13, 2024 16:30 | January 14, 2024 19:15 | 1d 2h | 2,194 | 5,348 |
| 3 | February 23, 2024 08:45 | February 23, 2024 14:00 | 5h 15m | 2,068 | 4,752 |
| 4 | May 22, 2024 23:15 | May 23, 2024 03:45 | 4h 30m | 1,684 | 5,473 |
| 5 | July 17, 2024 13:30 | July 17, 2024 14:30 | 1h | 1,673 | 1,673 |
| 6 | June 23, 2024 12:15 | June 24, 2024 09:30 | 21h 15m | 1,666 | 3,995 |
| 7 | June 19, 2024 14:15 | June 19, 2024 17:15 | 3h | 1,602 | 3,266 |
| 8 | May 8, 2024 18:45 | May 9, 2024 06:00 | 11h 15m | 1,314 | 1,228 |
| 9 | October 8, 2024 17:45 | October 8, 2024 19:00 | 1h 15m | 1,258 | 1,101 |
| 10 | July 15, 2024 20:45 | July 16, 2024 03:30 | 6h 45m | 1,129 | 2,996 |
Outage episodes by size in 2024: 54 reached 100+ customers, 11 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Orleans County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| New York State Elec & Gas Corp | 2016 | 4.5 hrs | 1.56 | 3.6 hrs | 1.47 |
| Niagara Mohawk Power Corp. | 2024 | 8.5 hrs | 1.69 | 2.3 hrs | 1.05 |
| Village of Holley - (NY) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of New York's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 20,376 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Orleans County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Orleans County, NY annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/new-york/orleans-county