County annual report · FIPS 36073
2021 Orleans County, NY Power Outage Report
In 2021, customers in Orleans County, NY went without power for an average of 14.8 hours, a total of 302K customer-hours (New York average 2.7 hours). That ranks 4th worst of 62 New York counties and 572nd of 2,974 nationally.
Compared with NY, the US and 2020
Coverage line is EAGLE-I's share of New York customers tracked each year.
Biggest outages in Orleans County, 2021
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | December 11, 2021 20:30 | December 15, 2021 00:00 | 3d 3h | 8,067 | 270K |
| 2 | March 1, 2021 21:30 | March 2, 2021 05:45 | 8h 15m | 1,882 | 5,236 |
| 3 | April 11, 2021 21:15 | April 12, 2021 01:00 | 3h 45m | 1,379 | 2,069 |
| 4 | March 13, 2021 04:00 | March 13, 2021 06:15 | 2h 15m | 1,372 | 2,714 |
| 5 | July 3, 2021 16:15 | July 3, 2021 18:30 | 2h 15m | 1,287 | 2,179 |
| 6 | April 30, 2021 13:00 | May 1, 2021 00:45 | 11h 45m | 806 | 2,969 |
| 7 | November 12, 2021 04:30 | November 12, 2021 07:15 | 2h 45m | 765 | 822 |
| 8 | December 6, 2021 21:00 | December 7, 2021 10:45 | 13h 45m | 401 | 954 |
| 9 | October 24, 2021 00:15 | October 24, 2021 08:15 | 8h | 377 | 870 |
| 10 | March 12, 2021 01:30 | March 12, 2021 03:15 | 1h 45m | 366 | 549 |
Outage episodes by size in 2021: 31 reached 100+ customers, 5 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Orleans County reported on EIA Form 861 for 2021, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| New York State Elec & Gas Corp | 2016 | 4.5 hrs | 1.56 | 3.6 hrs | 1.47 |
| Niagara Mohawk Power Corp. | 2021 | 3.7 hrs | 1.32 | 2.2 hrs | 1.12 |
| Village of Holley - (NY) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 99% of New York's customers in 2021; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 20,376 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Orleans County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Orleans County, NY annual power outage report, 2021, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2021/new-york/orleans-county