County annual report · FIPS 10003
2024 New Castle County, DE Power Outage Report
In 2024, customers in New Castle County, DE went without power for an average of 4.6 hours, a total of 882K customer-hours (Delaware average 2.2 hours). That ranks 1st worst of 3 Delaware counties and 1694th of 2,990 nationally.
Compared with DE, the US and 2023
Coverage line is EAGLE-I's share of Delaware customers tracked each year.
Biggest outages in New Castle County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | January 9, 2024 12:15 | January 17, 2024 07:00 | 7d 18h | 20,780 | 365K |
| 2 | July 16, 2024 23:45 | July 22, 2024 09:30 | 5d 9h | 9,482 | 69K |
| 3 | May 13, 2024 07:15 | May 13, 2024 09:30 | 2h 15m | 7,283 | 1,828 |
| 4 | November 11, 2024 00:45 | November 13, 2024 22:45 | 2d 22h | 7,236 | 16K |
| 5 | September 27, 2024 11:30 | September 29, 2024 03:15 | 1d 15h | 4,327 | 16K |
| 6 | June 22, 2024 11:00 | June 28, 2024 21:15 | 6d 10h | 3,754 | 40K |
| 7 | June 5, 2024 08:15 | June 7, 2024 06:15 | 1d 22h | 3,549 | 6,788 |
| 8 | January 17, 2024 10:15 | January 19, 2024 20:30 | 2d 10h | 3,261 | 4,355 |
| 9 | July 31, 2024 09:15 | August 11, 2024 09:45 | 11d | 3,220 | 52K |
| 10 | March 29, 2024 11:45 | March 30, 2024 22:15 | 1d 10h | 3,076 | 7,362 |
Outage episodes by size in 2024: 141 reached 100+ customers, 36 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Castle County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Delmarva Power | 2024 | 1.7 hrs | 0.73 | 62 min | 0.61 |
| City of Newark - (DE) | 2024 | 84 min | 0.77 | 84 min | 0.77 |
| New Castle Municipal Serv Comm | 2018 | 39 min | 1.20 | 39 min | 1.20 |
| Town of Smyrna - (DE) | - | - | - | - | - |
| Town of Middletown - (DE) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of Delaware's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 191,056 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Castle County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Castle County, DE annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/delaware/new-castle-county