County annual report · FIPS 10003
2017 New Castle County, DE Power Outage Report
In 2017, customers in New Castle County, DE went without power for an average of 5.5 hours, a total of 1.0M customer-hours (Delaware average 2.9 hours). That ranks 1st worst of 3 Delaware counties and 907th of 2,786 nationally.
Compared with DE, the US and 2016
Coverage line is EAGLE-I's share of Delaware customers tracked each year.
Biggest outages in New Castle County, 2017
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | March 14, 2017 08:15 | March 18, 2017 03:30 | 3d 19h | 33,074 | 617K |
| 2 | April 6, 2017 13:30 | April 8, 2017 11:15 | 1d 21h | 12,777 | 78K |
| 3 | June 19, 2017 10:15 | June 21, 2017 09:30 | 1d 23h | 7,092 | 13K |
| 4 | October 4, 2017 11:45 | October 5, 2017 01:45 | 14h | 5,550 | 5,091 |
| 5 | August 1, 2017 06:30 | August 4, 2017 05:45 | 2d 23h | 4,625 | 29K |
| 6 | January 26, 2017 11:45 | January 27, 2017 05:30 | 17h 45m | 3,506 | 1,926 |
| 7 | December 11, 2017 12:00 | December 11, 2017 19:45 | 7h 45m | 2,912 | 1,544 |
| 8 | February 6, 2017 12:00 | February 7, 2017 03:15 | 15h 15m | 2,876 | 2,914 |
| 9 | March 31, 2017 20:45 | April 1, 2017 18:15 | 21h 30m | 2,843 | 3,532 |
| 10 | October 29, 2017 11:45 | October 31, 2017 01:00 | 1d 13h | 2,825 | 4,531 |
Outage episodes by size in 2017: 197 reached 100+ customers, 58 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Castle County reported on EIA Form 861 for 2017, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Delmarva Power | 2017 | 3.1 hrs | 1.19 | 86 min | 0.98 |
| New Castle Municipal Serv Comm | 2017 | 63 min | 1.24 | 63 min | 1.24 |
| Town of Smyrna - (DE) | - | - | - | - | - |
| City of Newark - (DE) | - | - | - | - | - |
| Town of Middletown - (DE) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of Delaware's customers in 2017; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 191,056 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Castle County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Castle County, DE annual power outage report, 2017, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2017/delaware/new-castle-county