County annual report · FIPS 10003
2019 New Castle County, DE Power Outage Report
In 2019, customers in New Castle County, DE went without power for an average of 2.8 hours, a total of 540K customer-hours (Delaware average 1.9 hours). That ranks 1st worst of 3 Delaware counties and 1719th of 2,945 nationally.
Compared with DE, the US and 2018
Coverage line is EAGLE-I's share of Delaware customers tracked each year.
Biggest outages in New Castle County, 2019
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | July 21, 2019 10:15 | July 24, 2019 09:00 | 2d 22h | 16,080 | 83K |
| 2 | May 28, 2019 02:30 | June 4, 2019 18:45 | 7d 16h | 6,802 | 105K |
| 3 | May 15, 2019 09:45 | May 16, 2019 04:30 | 18h 45m | 4,771 | 1,691 |
| 4 | July 16, 2019 20:30 | July 19, 2019 10:30 | 2d 14h | 3,999 | 19K |
| 5 | October 31, 2019 12:30 | November 3, 2019 02:45 | 2d 14h | 3,919 | 15K |
| 6 | June 12, 2019 23:45 | June 14, 2019 11:15 | 1d 11h | 3,276 | 14K |
| 7 | March 3, 2019 15:00 | March 4, 2019 03:15 | 12h 15m | 2,792 | 2,344 |
| 8 | April 28, 2019 11:45 | April 30, 2019 04:15 | 1d 16h | 2,496 | 4,579 |
| 9 | June 20, 2019 00:00 | June 23, 2019 18:00 | 3d 18h | 2,382 | 6,330 |
| 10 | April 15, 2019 07:15 | April 16, 2019 07:45 | 1d | 2,310 | 5,932 |
Outage episodes by size in 2019: 182 reached 100+ customers, 41 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving New Castle County reported on EIA Form 861 for 2019, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Delmarva Power | 2018 | 2.8 hrs | 1.12 | 86 min | 0.91 |
| New Castle Municipal Serv Comm | 2018 | 39 min | 1.20 | 39 min | 1.20 |
| Town of Smyrna - (DE) | - | - | - | - | - |
| City of Newark - (DE) | - | - | - | - | - |
| Town of Middletown - (DE) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 86% of Delaware's customers in 2019; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 191,056 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. New Castle County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), New Castle County, DE annual power outage report, 2019, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2019/delaware/new-castle-county