Operating region annual report
2024 Ponce Region, PR Power Outage Report
LUMA Energy's Ponce operating region, as EAGLE-I reports Puerto Rico. It covers Arroyo, Coamo, Guayama, Guayanilla, Guánica, Juana Díaz, Lajas, Maunabo, Patillas, Peñuelas, Ponce, Sabana Grande, Salinas, Santa Isabel, Villalba and Yauco. Source: LUMA's operational regions map (2/01/2024).
In 2024, customers in Ponce Region, PR went without power for an average of 82.0 hours, a total of 18.1M customer-hours (Puerto Rico average 82.0 hours). That ranks 4th worst of 6 Puerto Rico regions.
Compared with PR, the US and 2023
Coverage line is EAGLE-I's share of Puerto Rico customers tracked each year.
Biggest outages in Ponce Region, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | December 30, 2024 21:30 | January 1, 2025 00:00 | 1d 2h | 220,813 | 2.6M |
| 2 | August 5, 2024 10:45 | September 8, 2024 01:30 | 33d 14h | 166,905 | 6.4M |
| 3 | September 29, 2024 12:30 | October 14, 2024 00:30 | 14d 12h | 70,414 | 620K |
| 4 | May 24, 2024 09:15 | June 20, 2024 04:30 | 26d 19h | 62,614 | 2.9M |
| 5 | March 24, 2024 13:00 | April 7, 2024 12:00 | 13d 23h | 34,122 | 319K |
| 6 | February 5, 2024 16:30 | February 15, 2024 00:45 | 9d 8h | 30,392 | 716K |
| 7 | January 1, 2024 00:00 | January 1, 2024 22:30 | 22h 30m | 25,466 | 42K |
| 8 | April 28, 2024 07:00 | May 24, 2024 00:15 | 25d 17h | 23,883 | 659K |
| 9 | October 29, 2024 02:15 | November 23, 2024 03:45 | 25d 1h | 22,868 | 372K |
| 10 | January 15, 2024 04:00 | January 19, 2024 00:00 | 3d 20h | 21,427 | 68K |
Outage episodes by size in 2024: 46 reached 100+ customers, 42 reached 1,000+ customers, 24 reached 10,000+ customers.
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of Puerto Rico's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 220,813 customers (the sum of ORNL's modeled municipio customer counts), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Ponce Region has data for 2021–2025.
Cite this report
MassOutage (massoutage.com), Ponce Region, PR annual power outage report, 2024, data as of Oct 14, 2026 13:35 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/). https://massoutage.com/reports/2024/puerto-rico/ponce-region