Operating region annual report
2024 Caguas Region, PR Power Outage Report
LUMA Energy's Caguas operating region, as EAGLE-I reports Puerto Rico. It covers Aguas Buenas, Aibonito, Barranquitas, Caguas, Cayey, Cidra, Comerío, Gurabo, Humacao, Juncos, Las Piedras, Naguabo, Orocovis, San Lorenzo and Yabucoa. Source: LUMA's operational regions map (2/01/2024).
In 2024, customers in Caguas Region, PR went without power for an average of 91.6 hours, a total of 23.6M customer-hours (Puerto Rico average 82.0 hours). That ranks 1st worst of 6 Puerto Rico regions.
Compared with PR, the US and 2023
Coverage line is EAGLE-I's share of Puerto Rico customers tracked each year.
Biggest outages in Caguas Region, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | November 29, 2024 04:00 | January 1, 2025 00:00 | 32d 20h | 248,722 | 3.7M |
| 2 | July 17, 2024 01:45 | September 8, 2024 01:30 | 52d 23h | 175,127 | 10.7M |
| 3 | May 24, 2024 09:15 | June 20, 2024 04:30 | 26d 19h | 109,589 | 2.5M |
| 4 | September 8, 2024 13:00 | November 23, 2024 03:45 | 75d 14h | 78,794 | 2.3M |
| 5 | April 5, 2024 10:15 | April 9, 2024 03:00 | 3d 16h | 52,366 | 128K |
| 6 | April 4, 2024 11:15 | April 5, 2024 04:30 | 17h 15m | 50,506 | 17K |
| 7 | April 9, 2024 09:30 | May 1, 2024 10:15 | 22d | 39,882 | 466K |
| 8 | February 5, 2024 16:30 | February 15, 2024 23:30 | 10d 7h | 39,558 | 736K |
| 9 | March 30, 2024 01:00 | April 4, 2024 01:30 | 5d | 35,814 | 158K |
| 10 | June 20, 2024 05:30 | July 16, 2024 23:15 | 26d 17h | 34,349 | 671K |
Outage episodes by size in 2024: 26 reached 100+ customers, 24 reached 1,000+ customers, 18 reached 10,000+ customers.
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of Puerto Rico's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 257,621 customers (the sum of ORNL's modeled municipio customer counts), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Caguas Region has data for 2021–2025.
Cite this report
MassOutage (massoutage.com), Caguas Region, PR annual power outage report, 2024, data as of Oct 14, 2026 13:35 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/). https://massoutage.com/reports/2024/puerto-rico/caguas-region