Operating region annual report
2021 Caguas Region, PR Power Outage Report
LUMA Energy's Caguas operating region, as EAGLE-I reports Puerto Rico. It covers Aguas Buenas, Aibonito, Barranquitas, Caguas, Cayey, Cidra, Comerío, Gurabo, Humacao, Juncos, Las Piedras, Naguabo, Orocovis, San Lorenzo and Yabucoa. Source: LUMA's operational regions map (2/01/2024).
In 2021, customers in Caguas Region, PR went without power for an average of 26.2 hours, a total of 6.8M customer-hours (Puerto Rico average 27.3 hours). That ranks 3rd worst of 6 Puerto Rico regions.
Compared with PR, the US
Coverage line is EAGLE-I's share of Puerto Rico customers tracked each year.
Biggest outages in Caguas Region, 2021
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 24, 2021 04:15 | October 21, 2021 02:00 | 26d 21h | 65,918 | 1.9M |
| 2 | May 3, 2021 13:00 | June 2, 2021 22:45 | 30d 9h | 60,544 | 683K |
| 3 | February 10, 2021 12:00 | March 16, 2021 14:45 | 34d 2h | 33,921 | 328K |
| 4 | October 21, 2021 05:16 | December 26, 2021 19:45 | 66d 14h | 31,775 | 828K |
| 5 | August 29, 2021 21:30 | September 23, 2021 20:30 | 24d 23h | 30,634 | 720K |
| 6 | June 21, 2021 13:30 | August 29, 2021 20:30 | 69d 7h | 21,884 | 1.8M |
| 7 | March 16, 2021 18:45 | April 4, 2021 05:45 | 18d 11h | 21,467 | 138K |
| 8 | April 4, 2021 22:00 | April 22, 2021 02:45 | 17d 4h | 8,973 | 80K |
| 9 | January 26, 2021 17:45 | January 30, 2021 02:00 | 3d 8h | 8,098 | 12K |
| 10 | January 30, 2021 19:30 | February 10, 2021 05:45 | 10d 10h | 7,928 | 141K |
Outage episodes by size in 2021: 19 reached 100+ customers, 18 reached 1,000+ customers, 7 reached 10,000+ customers.
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 100% of Puerto Rico's customers in 2021; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 257,621 customers (the sum of ORNL's modeled municipio customer counts), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Caguas Region has data for 2021–2025.
Cite this report
MassOutage (massoutage.com), Caguas Region, PR annual power outage report, 2021, data as of Oct 14, 2026 13:35 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/). https://massoutage.com/reports/2021/puerto-rico/caguas-region