County annual report · FIPS 37171
2024 Surry County, NC Power Outage Report
In 2024, customers in Surry County, NC went without power for an average of 69.9 hours, a total of 759K customer-hours (North Carolina average 66.1 hours). That ranks 24th worst of 94 North Carolina counties and 144th of 2,990 nationally.
Compared with NC, the US and 2023
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Surry County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 26, 2024 10:00 | October 2, 2024 03:15 | 5d 17h | 19,967 | 618K |
| 2 | March 10, 2024 14:30 | March 11, 2024 10:45 | 20h 15m | 3,583 | 8,719 |
| 3 | May 7, 2024 03:00 | May 7, 2024 20:15 | 17h 15m | 3,022 | 9,406 |
| 4 | March 2, 2024 09:15 | March 2, 2024 13:00 | 3h 45m | 3,010 | 7,721 |
| 5 | September 23, 2024 22:15 | September 24, 2024 01:15 | 3h | 2,765 | 2,767 |
| 6 | March 19, 2024 23:30 | March 20, 2024 00:15 | 45m | 1,691 | 480 |
| 7 | September 1, 2024 02:45 | September 1, 2024 14:45 | 12h | 1,428 | 2,108 |
| 8 | March 26, 2024 00:00 | March 26, 2024 00:15 | 15m | 1,352 | 338 |
| 9 | December 16, 2024 14:00 | December 16, 2024 23:30 | 9h 30m | 1,242 | 1,895 |
| 10 | December 11, 2024 10:00 | December 12, 2024 06:00 | 20h | 1,239 | 3,021 |
Outage episodes by size in 2024: 78 reached 100+ customers, 15 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Surry County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Carolinas, LLC | 2024 | 78.6 hrs | 2.50 | 2.9 hrs | 1.26 |
| Surry-Yadkin Elec Member Corp | 2024 | 23.9 hrs | 3.06 | 3.5 hrs | 1.55 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 10,853 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Surry County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Surry County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/surry-county