County annual report · FIPS 37171
2020 Surry County, NC Power Outage Report
In 2020, customers in Surry County, NC went without power for an average of 11.0 hours, a total of 119K customer-hours (North Carolina average 20.3 hours). That ranks 59th worst of 94 North Carolina counties and 728th of 3,019 nationally.
Compared with NC, the US and 2019
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Surry County, 2020
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | May 27, 2020 22:00 | May 28, 2020 17:30 | 19h 30m | 2,582 | 4,875 |
| 2 | May 19, 2020 05:30 | May 19, 2020 22:15 | 16h 45m | 1,720 | 4,160 |
| 3 | June 14, 2020 10:15 | June 14, 2020 19:15 | 9h | 1,686 | 2,255 |
| 4 | August 5, 2020 23:00 | August 6, 2020 20:00 | 21h | 1,604 | 3,162 |
| 5 | November 2, 2020 01:15 | November 2, 2020 22:30 | 21h 15m | 1,555 | 5,364 |
| 6 | April 21, 2020 19:15 | April 21, 2020 21:30 | 2h 15m | 1,332 | 1,681 |
| 7 | October 29, 2020 13:15 | October 31, 2020 21:45 | 2d 8h | 1,251 | 15K |
| 8 | March 28, 2020 17:00 | March 29, 2020 01:15 | 8h 15m | 1,230 | 4,655 |
| 9 | April 14, 2020 22:00 | April 14, 2020 23:00 | 1h | 1,213 | 910 |
| 10 | August 13, 2020 06:45 | August 13, 2020 22:30 | 15h 45m | 1,172 | 3,520 |
Outage episodes by size in 2020: 70 reached 100+ customers, 12 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Surry County reported on EIA Form 861 for 2020, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Carolinas, LLC | 2020 | 11.2 hrs | 1.71 | 3.1 hrs | 1.18 |
| Surry-Yadkin Elec Member Corp | 2020 | 7.0 hrs | 2.00 | 2.6 hrs | 1.40 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 91% of North Carolina's customers in 2020; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 10,853 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Surry County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Surry County, NC annual power outage report, 2020, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2020/north-carolina/surry-county