County annual report · FIPS 25013
2024 Hampden County, MA Power Outage Report
In 2024, customers in Hampden County, MA went without power for an average of 2.4 hours, a total of 480K customer-hours (Massachusetts average 1.9 hours). That ranks 8th worst of 14 Massachusetts counties and 2282nd of 2,990 nationally.
Compared with MA, the US and 2023
Coverage line is EAGLE-I's share of Massachusetts customers tracked each year.
Biggest outages in Hampden County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | October 16, 2024 23:30 | January 1, 2025 00:00 | 76d | 5,988 | 81K |
| 2 | May 29, 2024 15:30 | August 4, 2024 21:15 | 67d 5h | 4,532 | 187K |
| 3 | January 12, 2024 16:00 | May 24, 2024 00:15 | 132d 8h | 4,215 | 119K |
| 4 | January 5, 2024 15:15 | January 5, 2024 21:15 | 6h | 2,965 | 2,778 |
| 5 | August 4, 2024 22:15 | August 31, 2024 14:45 | 26d 16h | 2,471 | 25K |
| 6 | August 31, 2024 18:15 | October 16, 2024 22:45 | 46d 4h | 2,099 | 42K |
| 7 | May 24, 2024 09:15 | May 28, 2024 21:30 | 4d 12h | 1,526 | 8,434 |
| 8 | January 7, 2024 08:45 | January 8, 2024 04:00 | 19h 15m | 1,061 | 6,098 |
| 9 | January 10, 2024 18:15 | January 10, 2024 22:15 | 4h | 1,056 | 556 |
| 10 | January 8, 2024 10:45 | January 8, 2024 13:00 | 2h 15m | 1,054 | 597 |
Outage episodes by size in 2024: 16 reached 100+ customers, 10 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Hampden County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Massachusetts Electric Co | 2024 | 2.2 hrs | 1.00 | 1.5 hrs | 0.84 |
| NSTAR Electric Company | 2024 | 81 min | 0.69 | 66 min | 0.64 |
| City of Chicopee - (MA) | 2024 | 11 min | 0.21 | - | - |
| City of Holyoke - (MA) | 2024 | 62 min | 1.26 | 62 min | 1.26 |
| City of Westfield - (MA) | 2024 | 2.0 hrs | 1.74 | 46 min | 1.00 |
| Town of Chester | - | - | - | - | - |
| City of Russell - (MA) | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of Massachusetts's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 196,656 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Hampden County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Hampden County, MA annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/massachusetts/hampden-county