County annual report · FIPS 25011
2024 Franklin County, MA Power Outage Report
In 2024, customers in Franklin County, MA went without power for an average of 2.6 hours, a total of 151K customer-hours (Massachusetts average 1.9 hours). That ranks 7th worst of 14 Massachusetts counties and 2222nd of 2,990 nationally.
Compared with MA, the US and 2023
Coverage line is EAGLE-I's share of Massachusetts customers tracked each year.
Biggest outages in Franklin County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | February 29, 2024 02:00 | March 1, 2024 18:15 | 1d 16h | 3,927 | 29K |
| 2 | July 16, 2024 22:15 | July 19, 2024 00:15 | 2d 2h | 3,810 | 44K |
| 3 | March 23, 2024 13:00 | March 25, 2024 04:45 | 1d 15h | 1,671 | 25K |
| 4 | July 25, 2024 22:00 | July 26, 2024 01:00 | 3h | 1,639 | 1,335 |
| 5 | March 30, 2024 19:30 | March 30, 2024 22:30 | 3h | 1,373 | 742 |
| 6 | February 4, 2024 05:00 | February 4, 2024 05:45 | 45m | 1,343 | 1,007 |
| 7 | June 14, 2024 14:30 | June 14, 2024 22:45 | 8h 15m | 1,163 | 781 |
| 8 | July 1, 2024 13:15 | July 1, 2024 16:30 | 3h 15m | 1,096 | 1,393 |
| 9 | August 9, 2024 19:00 | August 10, 2024 22:00 | 1d 3h | 1,057 | 4,382 |
| 10 | June 7, 2024 15:00 | June 7, 2024 19:15 | 4h 15m | 756 | 988 |
Outage episodes by size in 2024: 60 reached 100+ customers, 9 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Franklin County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Massachusetts Electric Co | 2024 | 2.2 hrs | 1.00 | 1.5 hrs | 0.84 |
| NSTAR Electric Company | 2024 | 81 min | 0.69 | 66 min | 0.64 |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of Massachusetts's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 57,949 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Franklin County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Franklin County, MA annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/massachusetts/franklin-county