County annual report · FIPS 37149
2024 Polk County, NC Power Outage Report
In 2024, customers in Polk County, NC went without power for an average of 537.0 hours, a total of 2.8M customer-hours (North Carolina average 66.1 hours). That ranks 7th worst of 94 North Carolina counties and 13th of 2,990 nationally.
Compared with NC, the US and 2023
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Polk County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 26, 2024 04:30 | October 14, 2024 22:30 | 18d 18h | 17,366 | 2.7M |
| 2 | May 13, 2024 05:15 | May 13, 2024 09:45 | 4h 30m | 2,129 | 9,047 |
| 3 | December 29, 2024 11:30 | December 30, 2024 04:45 | 17h 15m | 1,944 | 6,427 |
| 4 | December 31, 2024 15:30 | December 31, 2024 19:15 | 3h 45m | 1,885 | 946 |
| 5 | August 29, 2024 12:30 | August 29, 2024 13:30 | 1h | 1,714 | 1,714 |
| 6 | September 17, 2024 06:00 | September 17, 2024 20:45 | 14h 45m | 1,709 | 1,563 |
| 7 | June 4, 2024 11:15 | June 4, 2024 14:45 | 3h 30m | 1,703 | 1,704 |
| 8 | August 17, 2024 21:15 | August 18, 2024 08:00 | 10h 45m | 1,432 | 2,741 |
| 9 | November 25, 2024 22:45 | November 26, 2024 00:15 | 1h 30m | 1,236 | 1,733 |
| 10 | June 16, 2024 07:45 | June 16, 2024 11:00 | 3h 15m | 1,234 | 538 |
Outage episodes by size in 2024: 69 reached 100+ customers, 19 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Polk County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Carolinas, LLC | 2024 | 78.6 hrs | 2.50 | 2.9 hrs | 1.26 |
| Rutherford Elec Member Corp | 2024 | 92.2 hrs | 2.48 | 5.8 hrs | 1.11 |
| Duke Energy | - | - | - | - | - |
| Broad River Electric Coop, Inc | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 5,215 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Polk County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Polk County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/polk-county