County annual report · FIPS 37115
2024 Madison County, NC Power Outage Report
In 2024, customers in Madison County, NC went without power for an average of 596.5 hours, a total of 1.3M customer-hours (North Carolina average 66.1 hours). That ranks 6th worst of 94 North Carolina counties and 12th of 2,990 nationally.
Compared with NC, the US and 2023
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Madison County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 26, 2024 22:00 | October 18, 2024 18:00 | 21d 20h | 15,310 | 1.2M |
| 2 | February 28, 2024 15:30 | February 28, 2024 17:00 | 1h 30m | 1,148 | 366 |
| 3 | April 3, 2024 10:00 | April 3, 2024 14:00 | 4h | 869 | 2,164 |
| 4 | January 12, 2024 16:00 | January 13, 2024 15:45 | 23h 45m | 842 | 6,693 |
| 5 | September 26, 2024 02:30 | September 26, 2024 17:00 | 14h 30m | 720 | 627 |
| 6 | January 15, 2024 14:30 | January 17, 2024 23:15 | 2d 8h | 707 | 3,210 |
| 7 | March 31, 2024 09:15 | March 31, 2024 13:30 | 4h 15m | 558 | 159 |
| 8 | May 26, 2024 21:00 | May 28, 2024 03:00 | 1d 6h | 454 | 3,162 |
| 9 | October 18, 2024 19:00 | October 31, 2024 01:45 | 12d 6h | 356 | 56K |
| 10 | March 13, 2024 15:00 | March 20, 2024 22:00 | 7d 7h | 319 | 562 |
Outage episodes by size in 2024: 28 reached 100+ customers, 2 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Madison County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Haywood Electric Member Corp | 2024 | 160.2 hrs | 6.66 | 9.4 hrs | 3.60 |
| French Broad Elec Member Corp | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,231 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Madison County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Madison County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/madison-county