County annual report · FIPS 37115
2020 Madison County, NC Power Outage Report
In 2020, customers in Madison County, NC went without power for an average of 50.5 hours, a total of 113K customer-hours (North Carolina average 20.3 hours). That ranks 18th worst of 94 North Carolina counties and 158th of 3,019 nationally.
Compared with NC, the US and 2019
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Madison County, 2020
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | August 4, 2020 10:30 | August 9, 2020 13:30 | 5d 3h | 5,131 | 50K |
| 2 | November 30, 2020 16:00 | December 1, 2020 20:00 | 1d 4h | 933 | 2,671 |
| 3 | September 7, 2020 03:30 | September 8, 2020 03:15 | 23h 45m | 672 | 6,686 |
| 4 | December 24, 2020 05:00 | December 26, 2020 07:15 | 2d 2h | 615 | 3,961 |
| 5 | June 22, 2020 16:45 | June 23, 2020 22:00 | 1d 5h | 605 | 463 |
| 6 | June 30, 2020 13:00 | June 30, 2020 21:45 | 8h 45m | 591 | 1,043 |
| 7 | May 28, 2020 17:15 | May 29, 2020 20:00 | 1d 2h | 575 | 1,014 |
| 8 | June 11, 2020 12:30 | June 11, 2020 17:45 | 5h 15m | 533 | 243 |
| 9 | January 4, 2020 17:45 | January 4, 2020 22:45 | 5h | 389 | 354 |
| 10 | March 28, 2020 08:45 | March 28, 2020 18:00 | 9h 15m | 365 | 952 |
Outage episodes by size in 2020: 35 reached 100+ customers, 1 reached 1,000+ customers, 0 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Madison County reported on EIA Form 861 for 2020, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2020 | 5.2 hrs | 1.81 | 2.3 hrs | 1.37 |
| Haywood Electric Member Corp | 2020 | 19.4 hrs | 5.16 | 7.4 hrs | 3.70 |
| French Broad Elec Member Corp | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 91% of North Carolina's customers in 2020; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 2,231 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Madison County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Madison County, NC annual power outage report, 2020, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2020/north-carolina/madison-county