County annual report · FIPS 37089
2024 Henderson County, NC Power Outage Report
In 2024, customers in Henderson County, NC went without power for an average of 573193.0 hours, a total of 13.8M customer-hours (North Carolina average 66.1 hours). That ranks 1st worst of 94 North Carolina counties and 1st of 2,990 nationally.
Compared with NC, the US and 2023
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Henderson County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 25, 2024 00:15 | November 1, 2024 01:30 | 37d 1h | 131,460 | 13.5M |
| 2 | December 20, 2024 17:30 | December 21, 2024 21:00 | 1d 3h | 4,557 | 15K |
| 3 | July 7, 2024 07:30 | July 8, 2024 06:45 | 23h 15m | 4,428 | 17K |
| 4 | March 26, 2024 00:00 | March 26, 2024 05:45 | 5h 45m | 3,651 | 1,349 |
| 5 | April 11, 2024 15:15 | April 14, 2024 09:15 | 2d 18h | 3,546 | 14K |
| 6 | January 14, 2024 05:15 | January 14, 2024 06:00 | 45m | 2,980 | 745 |
| 7 | June 25, 2024 23:45 | June 26, 2024 09:00 | 9h 15m | 2,584 | 12K |
| 8 | March 19, 2024 13:00 | March 20, 2024 00:30 | 11h 30m | 2,511 | 739 |
| 9 | May 4, 2024 17:45 | May 4, 2024 21:30 | 3h 45m | 2,275 | 1,207 |
| 10 | July 30, 2024 14:15 | August 1, 2024 03:45 | 1d 13h | 2,252 | 18K |
Outage episodes by size in 2024: 120 reached 100+ customers, 30 reached 1,000+ customers, 1 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Henderson County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Duke Energy Carolinas, LLC | 2024 | 78.6 hrs | 2.50 | 2.9 hrs | 1.26 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 24 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Henderson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Henderson County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/henderson-county