County annual report · FIPS 37089
2019 Henderson County, NC Power Outage Report
In 2019, customers in Henderson County, NC went without power for an average of 33216.9 hours, a total of 797K customer-hours (North Carolina average 12.9 hours). That ranks 1st worst of 94 North Carolina counties and 1st of 2,945 nationally.
Compared with NC, the US and 2018
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Henderson County, 2019
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | January 13, 2019 02:15 | January 16, 2019 00:30 | 2d 22h | 21,165 | 383K |
| 2 | May 26, 2019 00:15 | May 26, 2019 21:30 | 21h 15m | 14,049 | 54K |
| 3 | April 14, 2019 03:45 | April 16, 2019 00:30 | 1d 20h | 6,782 | 63K |
| 4 | April 9, 2019 14:00 | April 9, 2019 23:45 | 9h 45m | 5,994 | 5,424 |
| 5 | October 30, 2019 20:30 | November 2, 2019 23:00 | 3d 2h | 4,605 | 53K |
| 6 | January 1, 2019 00:00 | January 2, 2019 04:15 | 1d 4h | 4,004 | 10K |
| 7 | April 19, 2019 12:00 | April 20, 2019 05:45 | 17h 45m | 3,818 | 24K |
| 8 | January 20, 2019 10:15 | January 21, 2019 23:45 | 1d 13h | 3,520 | 21K |
| 9 | February 26, 2019 14:00 | February 27, 2019 08:00 | 18h | 2,910 | 3,025 |
| 10 | January 17, 2019 10:15 | January 18, 2019 00:00 | 13h 45m | 2,077 | 4,627 |
Outage episodes by size in 2019: 97 reached 100+ customers, 32 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Henderson County reported on EIA Form 861 for 2019, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2018 | 43.0 hrs | 2.71 | 2.6 hrs | 1.33 |
| Duke Energy Carolinas, LLC | 2018 | 13.1 hrs | 1.81 | 3.7 hrs | 1.19 |
| Duke Energy | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 90% of North Carolina's customers in 2019; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 24 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Henderson County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Henderson County, NC annual power outage report, 2019, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2019/north-carolina/henderson-county