County annual report · FIPS 15009
2020 Maui County, HI Power Outage Report
In 2020, customers in Maui County, HI went without power for an average of 1.6 hours, a total of 115K customer-hours (Hawaii average 2.7 hours). That ranks 3rd worst of 3 Hawaii counties and 2440th of 3,019 nationally.
Compared with HI, the US
Coverage line is EAGLE-I's share of Hawaii customers tracked each year.
Biggest outages in Maui County, 2020
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | October 13, 2020 01:00 | October 13, 2020 01:15 | 15m | 66,478 | 17K |
| 2 | October 8, 2020 09:00 | October 8, 2020 10:00 | 1h | 15,662 | 14K |
| 3 | December 27, 2020 03:30 | December 27, 2020 10:15 | 6h 45m | 8,942 | 49K |
| 4 | October 22, 2020 18:00 | October 22, 2020 19:00 | 1h | 2,673 | 2,673 |
| 5 | October 30, 2020 19:45 | October 31, 2020 03:15 | 7h 30m | 2,673 | 20K |
| 6 | December 3, 2020 18:00 | December 3, 2020 18:30 | 30m | 2,124 | 1,062 |
| 7 | November 21, 2020 04:15 | November 21, 2020 05:30 | 1h 15m | 2,000 | 2,500 |
| 8 | November 23, 2020 12:30 | November 23, 2020 13:30 | 1h | 1,368 | 1,368 |
| 9 | November 18, 2020 13:00 | November 18, 2020 14:45 | 1h 45m | 1,330 | 2,328 |
| 10 | November 2, 2020 23:15 | November 2, 2020 23:45 | 30m | 1,322 | 661 |
Outage episodes by size in 2020: 14 reached 100+ customers, 10 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Maui County reported on EIA Form 861 for 2020, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Maui Electric Co Ltd | 2020 | 3.9 hrs | 1.90 | 2.8 hrs | 1.73 |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about 67% of Hawaii's customers in 2020; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 73,551 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Maui County has data for 2020–2025.
Cite this report
MassOutage (massoutage.com), Maui County, HI annual power outage report, 2020, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2020/hawaii/maui-county