County annual report · FIPS 37021
2024 Buncombe County, NC Power Outage Report
In 2024, customers in Buncombe County, NC went without power for an average of 757.8 hours, a total of 24.6M customer-hours (North Carolina average 66.1 hours). That ranks 5th worst of 94 North Carolina counties and 11th of 2,990 nationally.
Compared with NC, the US and 2023
Coverage line is EAGLE-I's share of North Carolina customers tracked each year.
Biggest outages in Buncombe County, 2024
The 10 outage episodes with the most customers out at once. Times are UTC.
| # | Started (UTC) | Ended (UTC) | Duration | Peak out | Customer-hours |
|---|---|---|---|---|---|
| 1 | September 25, 2024 11:30 | November 14, 2024 23:00 | 50d 11h | 223,578 | 24.0M |
| 2 | May 8, 2024 11:00 | May 10, 2024 03:15 | 1d 16h | 11,221 | 74K |
| 3 | April 11, 2024 01:45 | April 14, 2024 03:45 | 3d 2h | 6,774 | 30K |
| 4 | November 15, 2024 00:00 | January 1, 2025 00:00 | 47d | 4,753 | 114K |
| 5 | July 16, 2024 12:30 | July 19, 2024 05:45 | 2d 17h | 3,766 | 24K |
| 6 | February 28, 2024 12:15 | March 2, 2024 19:00 | 3d 6h | 3,761 | 18K |
| 7 | May 26, 2024 09:45 | May 29, 2024 02:00 | 2d 16h | 3,412 | 29K |
| 8 | July 30, 2024 11:15 | August 1, 2024 04:30 | 1d 17h | 3,355 | 16K |
| 9 | March 21, 2024 12:15 | March 22, 2024 00:15 | 12h | 3,094 | 1,832 |
| 10 | July 7, 2024 16:15 | July 8, 2024 09:15 | 17h | 2,876 | 9,871 |
Outage episodes by size in 2024: 137 reached 100+ customers, 35 reached 1,000+ customers, 2 reached 10,000+ customers.
Utility reliability filed with the EIA
SAIDI (average outage time per customer) and SAIFI (average interruptions per customer) that utilities serving Buncombe County reported on EIA Form 861 for 2024, or their most recent earlier filing. Utility-wide figures, not county-specific.
| Utility | EIA year | SAIDI | SAIFI | SAIDI excl. major events | SAIFI excl. major events |
|---|---|---|---|---|---|
| Duke Energy Progress - (NC) | 2024 | 17.2 hrs | 1.70 | 2.2 hrs | 1.22 |
| Duke Energy Carolinas, LLC | 2024 | 78.6 hrs | 2.50 | 2.9 hrs | 1.26 |
| Haywood Electric Member Corp | 2024 | 160.2 hrs | 6.66 | 9.4 hrs | 3.60 |
| Duke Energy | - | - | - | - | - |
| French Broad Elec Member Corp | - | - | - | - | - |
About this data
- Outage figures come from DOE/ORNL EAGLE-I, which records customers out by county every 15 minutes. EAGLE-I tracked about n/a of North Carolina's customers in 2024; utilities it does not see are not counted.
- Hours per customer = outage customer-minutes ÷ 32,499 customers (ORNL modeled county customer count), including major storm days. It is comparable across counties but is not the SAIDI a utility files.
- An outage event is a continuous stretch with customers out; counts at 100, 1,000 and 10,000+ use its peak.
- Years loaded: 2015–2025. Buncombe County has data for 2015–2025.
Cite this report
MassOutage (massoutage.com), Buncombe County, NC annual power outage report, 2024, data as of Oct 3, 2026 02:41 UTC, sources: DOE EAGLE-I (https://eagle-i.doe.gov/); EAGLE-I modeled customer counts (MCC) (https://figshare.com/); EIA Form 861 (utility reliability) (https://www.eia.gov/electricity/data/eia861/). https://massoutage.com/reports/2024/north-carolina/buncombe-county